At SM Brokerage, we are committed to protecting the privacy and confidentiality of the personal information of our clients, employees, and other individuals with whom we interact. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Canadian privacy legislation.

**Collection of Personal Information**

We collect personal information from our clients, employees, and other individuals in order to provide our brokerage services effectively. This information may include but is not limited to:

– Contact information (such as name, address, email address, and phone number)
– Shipping details (such as origin and destination addresses, cargo details)
– Payment information (such as credit card details)
– Identification information (such as driver’s license, passport)

**Use of Personal Information**

We use personal information for the following purposes:

– To provide brokerage services and facilitate freight transactions
– To communicate with clients regarding their shipments
– To process payments and invoices
– To comply with legal and regulatory requirements
– To improve our services and customer experience

**Disclosure of Personal Information**

We may disclose personal information to third parties under the following circumstances:

– To carriers, customs brokers, and other service providers involved in the shipment process
– To comply with legal obligations or respond to lawful requests from government authorities
– With your consent or as otherwise permitted or required by law

**Safeguarding Personal Information**

We take reasonable measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures include physical, technical, and administrative safeguards.

**Retention of Personal Information**

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

**Access to Personal Information**

You have the right to access, update, or correct your personal information held by us. If you would like to exercise this right or have any questions or concerns about our privacy practices, please contact us using the information provided below.

**Changes to this Privacy Policy**

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.

**Contact Us**

If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at:

SM Brokerage

12 Mulgrave st

Brampton, ON,

L6P 3H2

Phone: +1(416) 614-1214

Email: [email protected]